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ASi Teknologies
"High Performance A/V Modifications & Products"
We make it an effort to provide the best professional customer service.
Here are our policies and warranty information regarding our services.
By placing an order, the buyer signifies agreement to these policies.
Shipping Policy
All stock customer components coming in for modifications will be tested upon receiving and unpacking
them prior to performing mods. If this initial test indicates damage, but there is none visible, ASi will contact
you and try to repair the unit if necessary. We do have limited technical repair skills and can troubleshoot
most problems. We are not a repair center and are not factory authorized to repair any of the units on the
market. In the event that there is obvious damage by the carrier, we will transfer the component to the carrier
for claims disposition at the customers request. It is the responsibility of the customer to file the insurance
claim with the carrier. Modified units shipped from ASi to the customer: the customer is responsible for
transfer of the package to the carrier and making the insurance claim. For a claim to be made, the item with
box and packing must immediately be given back to the carrier. ASi is not liable for lost or stolen packages
once they have been shipped out and a valid tracking number has been generated, as this is responsibility
of the carrier. The customer must file the claim to the carrier for lost or stolen packages, however it is not
guaranteed that your claims resolution will be successful. We have found out through time that it is very
tough to get a claims resolution through the major carriers.
ASi will pack the component in the original manufacture or customer supplied packing that was received
with it. If we feel that this is insufficient for safe return, we will notify the customer, who will have the option,
at additional expense, of improved packing to help insure it arrives without damage. The customer is also
responsible for installing any retention mechanisms that the manufacturer specifies for the component for
safe shipment. ASi will install these in the same way that they were installed when the component was
received to help insure a damage-free return shipment. ASi will not be responsible for damage that occurs
due to negligence.
ASi cannot be responsible for any return courier mis-handling (ie: dropping a box off a truck, or Hi-Low
Forks running into the box, etc.). This includes (and not limited to any damaged) to any non-modification
parts, such as transport gears/lenses/motor, front display glass cracking, scratches, scuffing, marking, etc..
It is the responsibility of the customer to file the insurance claim with the carrier very quickly after receiving a
shipping damaged product. We mostly use Fedex Ground or Fedex Air since we have had the best of luck
with shipments arriving in the same condition that we had sent to the client. We recommend that you use
Fedex Air (3-day, 2day, or overnight) if possible to avoid the extra handling and trucks that your unit will have
to travel upon.
International Modification Shipping
ASi will work on units from any where in the world. We have the proper Voltage Conversion units to match
with our 120v system. All shipments to international country's (outside USA) will be prepaid for return
shipping. We recommend using USPS EMS Global services (with full insurance) for the best price and
quick delivery. We recommend Fedex International Shipping for the best trackable service and better
handling but for a increased price. We will supply a quote for the return shipping for all international order
before the modification order is replaced. All previous mentioned shipping policy's for damage and
handling as stated in the paragraphs above apply.
ASi Modifications Warranty
All Modifications are done on a custom basis per unit and all sales are final. Modification turnaround time is
as stated on the website or through email for each specific product, however could be extended due to
unforeseen circumstances (ie: parts availability or parts defection, etc..). LIMITED LIFETIME warranty for any
defective/failed aftermarket parts (very rare this happens). Any problems diagnosed that are non-
modification related (example, stock transport mechanism and/or associated circuitry fails), we try our best
to help you remedy the problem at your cost of any replacement parts and return shipping expenses. In any
case where we cannot fix a issue that is due to a stock part or circuit on a modified unit, we use well
respected elite electronics service centers (solely depending on the make and model of the modified unit)
that will work on modified electronics. Not responsible for damage due to electrical surges, lightning
damage, improper voltage connections or other acts of god. Not responsible for customer negligence.
Operation of this unit must be conducted in the same manner as described in the owner’s manual of your
unit or in the custom user instructions supplied by ASi in certain applications. Modifications does void your
manufacturer warranty.
ASi Teknologies is responsible for any and all orders placed directly with ASi Teknologies (as of
January 31st, 2008). ASi Teknologies cannot be responsible for any products or modification orders
that are not directly placed with "ASi Teknologies".
ASi New Modified Unit Warranty
ASi Teknologies is not a dealer or service center for any of the brands of new modified units we sell on our
website. We offer this service to offer a faster turnaround and save you extra time and shipping costs, as
you could send us a stock unit or have a unit drop shipped in, we remove this leg work for you with some
certain units for convenience. The Manufacturers warranty on the stock unit that is modified is voided once
modified. ASi warranties the work that we do to the unit that is modification related (modification parts). If the
unit fails due to non-modification reasons, (ie: transport optics die prematurely, firmware related issues,
defective DSP chip, etc..) then we will work with the customer to provide a means of a fix if possible. ASi
cannot be held liable for non-modification related issues. The customer is responsible for the repair of non-
modification related issues to the unit. If no repairs are possible or within reason with the unit that is non-
modifications related, ASi will work with the customer to move the parts/mods into another unit that the
customer or ASi will supply (at customers expense), for a reduced labor fee. Customer is responsible for all
freight fees.
Cancellations:
Due to the parts and player ordering of new modified unit orders, any cancellations for new modified units
must be made within 24 hours from the time the order was placed. We do not stock any new modified
units, these are essentially built from scratch on each new order since many orders can become custom or
vary when each is placed. We place orders to our distributors for the new unit and specific needed parts
after the first 24hours has passed. We just offer this service so you don't have to buy a unit and ship it
around, so it is more convenient for you. We reserve the right to not grant any type of cancellations after the
first 24 hours since order was placed, so please buy with confidence.
Returns/Exchanges:
All new modified units orders sales are final and cannot be return or exchanged due to customer
purchasing error or "buyer remorse".. Please buy with confidence. We fully warranty each unit for a
minimum of a year from time order was placed.
Defective or DOA upon arrival units:
Sometimes shipping carriers drop units and issues develop to a unit that makes it not work 100%
functional (ie: CD tray wont open, player doesn't read discs correctly or digital player will skip from track to
track, etc...), or in some cases the player arrives DOA due to the shock and vibrations of the handling. We
ship all new units in the manufacturer supplied packaging material. We fully warranty each and every new
modified unit order. After we ship units, it is out of our control how the shipping carrier handles the unit. We
cannot be liable for any shipping carrier mishandling. We cannot provide any refunds or exchanges for new
modified units that have been mishandled. We provide a full warranty service to rectify the situation. For
domestic customers, we issue a call tag to pickup the unit at the address provided by the customer and
perform full diagnostics and any repairs if needed and send back as soon as possible. For International
customers, we have you send the unit back and we will reimburse you the carrier charges upon you
providing us the documentation of the shipping carrier costs.
ASi Teknologies is responsible for any and all orders placed directly with ASi Teknologies (as of
January 31st, 2008). ASi cannot be responsible for any products or modification orders that are not
directly placed with "ASi Teknologies".
ASi Used or Demo Modified Unit Warranty
All "Used" or "Demo" equipment that ASi sells is "SOLD AS-IS" "ALL SALES FINAL". No returns, No
exchanges. We warranty the mods done to the unit however, for the life of the unit. If there is a "non-
modification" issue (ie: transport laser, display goes out, glass cracking, IC chip failure, etc.) then it is the
customers responsibility to get this issue fixed, with advice given by ASi for the best possible person or
place to take care of that situation. ASi cannot be held liable for a non-modification related repair activity.
By placing an order, the buyer signifies agreement to these policies .
Here are our policies and warranty information regarding our services.
By placing an order, the buyer signifies agreement to these policies.
Shipping Policy
All stock customer components coming in for modifications will be tested upon receiving and unpacking
them prior to performing mods. If this initial test indicates damage, but there is none visible, ASi will contact
you and try to repair the unit if necessary. We do have limited technical repair skills and can troubleshoot
most problems. We are not a repair center and are not factory authorized to repair any of the units on the
market. In the event that there is obvious damage by the carrier, we will transfer the component to the carrier
for claims disposition at the customers request. It is the responsibility of the customer to file the insurance
claim with the carrier. Modified units shipped from ASi to the customer: the customer is responsible for
transfer of the package to the carrier and making the insurance claim. For a claim to be made, the item with
box and packing must immediately be given back to the carrier. ASi is not liable for lost or stolen packages
once they have been shipped out and a valid tracking number has been generated, as this is responsibility
of the carrier. The customer must file the claim to the carrier for lost or stolen packages, however it is not
guaranteed that your claims resolution will be successful. We have found out through time that it is very
tough to get a claims resolution through the major carriers.
ASi will pack the component in the original manufacture or customer supplied packing that was received
with it. If we feel that this is insufficient for safe return, we will notify the customer, who will have the option,
at additional expense, of improved packing to help insure it arrives without damage. The customer is also
responsible for installing any retention mechanisms that the manufacturer specifies for the component for
safe shipment. ASi will install these in the same way that they were installed when the component was
received to help insure a damage-free return shipment. ASi will not be responsible for damage that occurs
due to negligence.
ASi cannot be responsible for any return courier mis-handling (ie: dropping a box off a truck, or Hi-Low
Forks running into the box, etc.). This includes (and not limited to any damaged) to any non-modification
parts, such as transport gears/lenses/motor, front display glass cracking, scratches, scuffing, marking, etc..
It is the responsibility of the customer to file the insurance claim with the carrier very quickly after receiving a
shipping damaged product. We mostly use Fedex Ground or Fedex Air since we have had the best of luck
with shipments arriving in the same condition that we had sent to the client. We recommend that you use
Fedex Air (3-day, 2day, or overnight) if possible to avoid the extra handling and trucks that your unit will have
to travel upon.
International Modification Shipping
ASi will work on units from any where in the world. We have the proper Voltage Conversion units to match
with our 120v system. All shipments to international country's (outside USA) will be prepaid for return
shipping. We recommend using USPS EMS Global services (with full insurance) for the best price and
quick delivery. We recommend Fedex International Shipping for the best trackable service and better
handling but for a increased price. We will supply a quote for the return shipping for all international order
before the modification order is replaced. All previous mentioned shipping policy's for damage and
handling as stated in the paragraphs above apply.
ASi Modifications Warranty
All Modifications are done on a custom basis per unit and all sales are final. Modification turnaround time is
as stated on the website or through email for each specific product, however could be extended due to
unforeseen circumstances (ie: parts availability or parts defection, etc..). LIMITED LIFETIME warranty for any
defective/failed aftermarket parts (very rare this happens). Any problems diagnosed that are non-
modification related (example, stock transport mechanism and/or associated circuitry fails), we try our best
to help you remedy the problem at your cost of any replacement parts and return shipping expenses. In any
case where we cannot fix a issue that is due to a stock part or circuit on a modified unit, we use well
respected elite electronics service centers (solely depending on the make and model of the modified unit)
that will work on modified electronics. Not responsible for damage due to electrical surges, lightning
damage, improper voltage connections or other acts of god. Not responsible for customer negligence.
Operation of this unit must be conducted in the same manner as described in the owner’s manual of your
unit or in the custom user instructions supplied by ASi in certain applications. Modifications does void your
manufacturer warranty.
ASi Teknologies is responsible for any and all orders placed directly with ASi Teknologies (as of
January 31st, 2008). ASi Teknologies cannot be responsible for any products or modification orders
that are not directly placed with "ASi Teknologies".
ASi New Modified Unit Warranty
ASi Teknologies is not a dealer or service center for any of the brands of new modified units we sell on our
website. We offer this service to offer a faster turnaround and save you extra time and shipping costs, as
you could send us a stock unit or have a unit drop shipped in, we remove this leg work for you with some
certain units for convenience. The Manufacturers warranty on the stock unit that is modified is voided once
modified. ASi warranties the work that we do to the unit that is modification related (modification parts). If the
unit fails due to non-modification reasons, (ie: transport optics die prematurely, firmware related issues,
defective DSP chip, etc..) then we will work with the customer to provide a means of a fix if possible. ASi
cannot be held liable for non-modification related issues. The customer is responsible for the repair of non-
modification related issues to the unit. If no repairs are possible or within reason with the unit that is non-
modifications related, ASi will work with the customer to move the parts/mods into another unit that the
customer or ASi will supply (at customers expense), for a reduced labor fee. Customer is responsible for all
freight fees.
Cancellations:
Due to the parts and player ordering of new modified unit orders, any cancellations for new modified units
must be made within 24 hours from the time the order was placed. We do not stock any new modified
units, these are essentially built from scratch on each new order since many orders can become custom or
vary when each is placed. We place orders to our distributors for the new unit and specific needed parts
after the first 24hours has passed. We just offer this service so you don't have to buy a unit and ship it
around, so it is more convenient for you. We reserve the right to not grant any type of cancellations after the
first 24 hours since order was placed, so please buy with confidence.
Returns/Exchanges:
All new modified units orders sales are final and cannot be return or exchanged due to customer
purchasing error or "buyer remorse".. Please buy with confidence. We fully warranty each unit for a
minimum of a year from time order was placed.
Defective or DOA upon arrival units:
Sometimes shipping carriers drop units and issues develop to a unit that makes it not work 100%
functional (ie: CD tray wont open, player doesn't read discs correctly or digital player will skip from track to
track, etc...), or in some cases the player arrives DOA due to the shock and vibrations of the handling. We
ship all new units in the manufacturer supplied packaging material. We fully warranty each and every new
modified unit order. After we ship units, it is out of our control how the shipping carrier handles the unit. We
cannot be liable for any shipping carrier mishandling. We cannot provide any refunds or exchanges for new
modified units that have been mishandled. We provide a full warranty service to rectify the situation. For
domestic customers, we issue a call tag to pickup the unit at the address provided by the customer and
perform full diagnostics and any repairs if needed and send back as soon as possible. For International
customers, we have you send the unit back and we will reimburse you the carrier charges upon you
providing us the documentation of the shipping carrier costs.
ASi Teknologies is responsible for any and all orders placed directly with ASi Teknologies (as of
January 31st, 2008). ASi cannot be responsible for any products or modification orders that are not
directly placed with "ASi Teknologies".
ASi Used or Demo Modified Unit Warranty
All "Used" or "Demo" equipment that ASi sells is "SOLD AS-IS" "ALL SALES FINAL". No returns, No
exchanges. We warranty the mods done to the unit however, for the life of the unit. If there is a "non-
modification" issue (ie: transport laser, display goes out, glass cracking, IC chip failure, etc.) then it is the
customers responsibility to get this issue fixed, with advice given by ASi for the best possible person or
place to take care of that situation. ASi cannot be held liable for a non-modification related repair activity.
By placing an order, the buyer signifies agreement to these policies .
| | | | | | |
ASi Teknologies
"High Performance A/V Modifications & Products"
ASi Shipping Policy & Modification Warranty Information